The Interior Design Pantry is committed to protecting our customer privacy and takes its responsibility regarding security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information. This policy sets out the following:
What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
Where we obtain the data from;
What we do with that data;
How we store the data;
Who we transfer/disclose that data to;
How we deal with your data protection rights;
And how we comply with the data protection rules.
All personal data is collected and processed in accordance with UK and EU data protection laws.
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details and information about your access and use of our website.
Depending on the query, we may collect personal data from you when you contact us.
Specifically, we may collect the following categories of information:
a. Name, home address, e-mail address, telephone number, credit/debit card or other payment details;
b. Information about your use of our website and/or App;
c. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
Your data may also be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your use of this website
b. Contacting you in response to a query that you have sent to us: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
c. Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
e. Security, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
f. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us. We may contact you for feedback in order that we can improve our services and experiences for customers;
g. Provide tailored services: we use your data to provide information we believe is of interest to you, to personalise the services we offer to you, such as special offers
h. Marketing: from time to time we may contact you with information regarding new articles and promotions and ancillary products via e-mail, sms, push notifications, phone and / or post.
You will have the choice to opt in or opt out of receiving such marketing communications by indicating your choice when you email or contact us.
Please note that if you opt out of marketing communications you will still receive service communications in relation to existing correspondence.
GDPR and applicable data protection laws allow us to process your personal data where we have the legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can process your query or any purchase opportunities that we may offer on this website
We may also process your personal data for one or more of the following:
· To comply with a legal obligation
· You have consented to us using your personal data (e.g. for marketing related uses);
· To protect your vital interests or those of another person
· It is in our legitimate interests in operating as blog (e.g. for administrative purposes).
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
a. Government authorities, law enforcement bodies, regulators for compliance with legal requirements;
b. Trusted service providers we are using to run our business such as cloud service and e-mail marketing service providers assisting our marketing team with running customer surveys and providing targeted marketing campaigns;
e. Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction;
f. Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in, in order to enforce our legal rights in relation to our contract with you;
g. Our trusted third party ancillary partners (identified on our website) who offer related products and services on our website: If you choose to purchase products or services offered on our websites by third parties we and our partners may collect and share information about you, such as your contact details and your billing information. We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.
Our website contains links to other websites. Once you use those links and leave our website, we do not have any control over that other website. We are not responsible for the protection and privacy of any data which you provide whilst visiting these other websites. They are governed by their own privacy statements.
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your reservation. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal passenger information
Your Data Protection Rights
The GDPR and other data protection laws give you specific rights in relation to your personal information. Details of these rights and how to exercise them are set out below.
Your rights include the following:
Opt out/Unsubscribe. You can request to be removed from our marketing mailing list by writing us.
Please note that if you opt out of marketing communications you will still receive service communications in relation to existing queries and correspondence.
Request for erasure of your personal information (right to be forgotten). You may ask us to delete or remove personal data, where we have no legal basis to continue to process it. This includes deletion of data linked to the email address provided and/or used to make any purchases directly from this website. However, we will retain the personal data that relates to a contract between you and our company to perform the contract, defend or pursue our legal rights and meet our obligations towards regulatory or governmental authorities.
Please note we will make every effort to erase data where this right has been exercised by you and we no longer have a legal basis for processing same but some personal data sets are impossible (or infeasible) to edit or remove (eg. server backup or microfiche).
Object to processing. You have the right to object to the use of your data for direct marketing purposes. This will remove you from our marketing databases. write us with your request
You may also request us to stop processing your personal data where we are doing so based on legitimate interests (e.g. target you with personalized offers) unless we require your data for dealing with legal claims or we have compelling legitimate grounds which override your rights. You may also
Request access to the personal data we hold about you. You will need to provide us with a copy of your photo ID, either passport or national ID, when making your request so we can verify your identity. We may not be able to provide you access to the data when it involves information relating to others who have not consented to the disclosure of their information. We will also have to verify your email address before we can send the data to the email address provided in the request.
Request correction of the personal information that we hold about you. This can be done by you through written request and verification of ID.
Object to automated decision-making including profiling, which produce a legal effect or similarly significant effects. We do use personal data to personalize the services and offers you receive, however we do not engage in automated processing with legal or similarly significant effects.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, but only in limited circumstances, which you must set out in a written request to us
Request portability of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. In relation to marketing communications, this can be done by written request with verification of your identity. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Third parties. If you are applying on behalf of another person then we require a signed letter of authority from the data subject in the form provided here. If you are applying as a parent/guardian of children then we require the signed letter of authority provided here. In addition to the other requirements set out below, we will also verify the email of the data subject before processing such requests. If you wish to make a request on behalf of someone else write us including 1) required documents to allow us to validate the identity of the data subject and 2) the above signed letter of authority from the person making the request on behalf of a data subject. We will need to verify that the person you are applying on behalf of has consented before we proceed
This policy should help you to better understand how we use your personal information, it explains in detail the types of personal information we collect, what we use it for and who we may share it with.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.